Frequently Asked Questions

Orders

How do I place an order?

Browse our collection, select your size, add to cart, and check out securely. You'll receive a confirmation email right away.

Can I change or cancel my order?

If your order hasn't shipped yet, contact us as soon as possible at support@officialfifastoreus.com and we'll do our best to help.

Will I get an order confirmation?

Yes. A confirmation email is sent immediately after purchase, followed by a shipping email with tracking once your order is on its way.

Shipping

Where do you ship?

We ship across the United States.

How long does shipping take?

Orders are processed within 1–3 business days, with estimated delivery of [X–X business days] after processing.

How do I track my order?

Once shipped, you'll receive a tracking number by email. See our Track Your Order page for details.

Returns & Refunds

What is your return policy?

You have 60 days from delivery to return eligible items. Return shipping is free.

How long do refunds take?

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.

Can I exchange an item?

The fastest way is to return your item for a refund and place a new order for the size or team you want.

Products & Sizing

How do I choose the right size?

Check our Size Guide for measurements. If you're between sizes, we're happy to advise — just email us.

Are your jerseys true to size?

Fit can vary by team and style. Our Size Guide includes measurements to help you choose with confidence.

Payment & Security

What payment methods do you accept?

We accept major credit and debit cards and other secure options shown at checkout. All prices are in U.S. Dollars ($).

Is my payment information safe?

Yes. Checkout is encrypted, and we never store your full card details.

Still Have Questions?

Email us at support@officialfifastoreus.com — we typically reply within 24 hours, Monday–Friday.